Privacy policy

Who we are

Gas Worx (Southampton) Ltd is the data controller responsible for the personal information described in this policy.

Gas Worx (Southampton) Ltd
Company number: 10599273
Registered office: 6 Prince Maurice House, Cavalier Court, Bumpers Way, Bumpers Farm, Chippenham, Wiltshire SN14 6LH

Email: Team@gas-worx.co.uk
Telephone: 02381 550139

When we refer to “Gas Worx”, “we”, “us” or “our” in this policy, we mean Gas Worx (Southampton) Ltd.

What information we collect

The information we collect depends on how you interact with us.

When you contact us or request an appointment, we may collect:

• Your name
• Telephone number
• Email address
• Postcode and property address
• Details about your enquiry
• Information you give us about your property, heating or energy systems
• Appointment details
• Records of our correspondence with you

When you request an estimate or quotation, we may also collect information about your property that is needed to assess the work, including information you provide to us and relevant property information available from public or authorised sources, such as Energy Performance Certificate data.

When we carry out work for you, we may collect and retain information including:

• Your property and installation details
• Surveys, designs and specifications
• Appointment and installation records
• Photographs relevant to the work
• Certificates and commissioning records
• Equipment and warranty information
• Grant or funding information where applicable
• Invoices and payment records
• Service and maintenance history
• Correspondence relating to your installation or ongoing support

When you use our website, our website host keeps standard technical logs, such as your IP address, browser type and the pages requested, to keep the site secure and working. We do not currently use analytics or advertising tracking on this website.

When you send us a form on the website, your details are passed to us through Web3Forms, the service that delivers our website forms by email.

If you use the heat pump estimate tool on our website, it is provided by Spruce, and the address and other details you enter go to Spruce under its own privacy policy. It only loads once you have accepted it through our cookie controls.

More information is available in our Cookie Policy.

How we use your information

We only use personal information where we have a lawful reason to do so.

To respond to enquiries and provide quotations. We use the information you give us to answer questions, arrange appointments, assess your requirements and prepare estimates or quotations. Our lawful basis will usually be taking steps at your request before entering into a contract.

To provide our services. If you become a customer, we use your information to survey, design, install, service or maintain your system, manage appointments, take payment and provide aftercare. Our lawful basis is usually the performance of our contract with you.

To meet legal and regulatory requirements. We may need to retain or share certain information to meet requirements relating to areas such as safety, certification, taxation, accounting and consumer protection. Our lawful basis is compliance with our legal obligations.

To register equipment and warranties. Where appropriate, we may provide the information required to register equipment or a manufacturer warranty in your name. This is generally necessary to provide the service we have agreed with you.

To administer grants and funding. If your installation involves a government grant or other funding scheme, we may use and share the information required to assess, apply for and administer that funding. Depending on the circumstances, this may be necessary to perform our contract with you or comply with the requirements of the relevant scheme.

To provide servicing and aftercare. We may use your installation and contact details to manage servicing, maintenance, warranty requirements and ongoing customer support. Where we rely on our legitimate interests, those interests are in providing effective aftercare, maintaining accurate records of systems we have worked on and helping customers manage ongoing servicing requirements.

To send marketing. If you have agreed to receive marketing from us, we may contact you about relevant Gas Worx services, offers or news. Where we rely on your consent, you can withdraw it at any time by contacting us or using the unsubscribe option provided with the communication.

Who we share information with

We do not sell your personal information.

We may share relevant information where necessary with organisations involved in providing or administering our services, including:

• Equipment manufacturers and suppliers
• Warranty providers
• Certification and accreditation bodies
• Government grant and funding scheme administrators
• Finance providers or credit brokers where you choose to apply for finance
• Accountants, insurers and professional advisers
• IT, website hosting, form delivery, email and customer-management service providers
• Contractors or specialist service providers where they are required to complete part of the service
• Regulators, government bodies, law enforcement or other authorities where we are legally required to provide information

We only share information that is reasonably necessary for the relevant purpose.

Finance applications

If you choose to apply for finance, you apply directly with our credit broker, Ideal4Finance, and the lenders they work with. We may share the details needed to support your application, such as the price of the work.

Their use of your information is governed by their own privacy policies.

Gas Worx (Southampton) Ltd is an Introducer Appointed Representative of Ideal Sales Solutions Ltd, t/a Ideal4Finance. Ideal Sales Solutions Ltd is a credit broker and not a lender (FRN 703401).

How long we keep your information

We keep personal information only for as long as we reasonably need it.

How long that is depends on why the information was collected and whether we need to retain it to:

• Provide ongoing services or aftercare
• Maintain installation, servicing and safety records
• Support manufacturer warranties
• Meet certification or regulatory requirements
• Administer grants or funding
• Maintain financial and accounting records
• Deal with complaints, disputes or legal claims
• Meet other legal obligations

Information relating to an enquiry that does not become a customer relationship will generally be retained for a shorter period than records relating to completed installations.

We periodically review the information we hold and delete or securely dispose of information when we no longer have a legitimate or legal reason to retain it.

Cookies and website analytics

Our website stores your cookie choice on your device so we don’t ask you again. It does not currently use analytics or advertising cookies.

Two third-party tools, the Spruce estimate tool and Google Maps, only load once you have accepted them, and may set their own cookies.

If we add analytics or advertising tools in future, they will only run after you have agreed to them, and we will update this policy and our Cookie Policy first.

You can change your preferences using our cookie controls.

For more information about the cookies and technologies used on this website, please see our Cookie Policy.

Keeping your information secure

We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, loss, misuse, alteration or disclosure.

Where we use third-party service providers to process information on our behalf, we expect them to handle that information securely and in accordance with applicable data-protection requirements.

Your data protection rights

Depending on the circumstances and the lawful basis on which we use your information, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain uses of your personal information
• Receive certain information in a portable format
• Withdraw consent where we rely on consent to use your information

Not every right applies in every situation, and in some circumstances we may be legally required to retain information.

To exercise any of your rights, contact: Team@gas-worx.co.uk

We will respond in accordance with the timescales required by data-protection law.

Your right to object. Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances. You can also object to the use of your personal information for direct marketing at any time.

Complaints about your information

If you have a concern about how we have used your personal information, please contact us first so we can investigate it.

Email: Team@gas-worx.co.uk
Telephone: 02381 550139

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

You can find information about making a complaint on the ICO website or contact the ICO directly.

Changes to this policy

We may update this Privacy Policy from time to time if our services, systems or legal obligations change.

The latest version will always be published on this page.

Last updated: October 2026

Questions about your information?

If you have a question about this policy or how Gas Worx uses your personal information, contact us:

Team@gas-worx.co.uk
02381 550139

Gas Worx (Southampton) Ltd
Company number 10599273
Registered office: 6 Prince Maurice House, Cavalier Court, Bumpers Way, Bumpers Farm, Chippenham, Wiltshire SN14 6LH